How do I order one of your weekly, fortnightly or monthly boxes?
It’s really easy to order one of our boxes. Simply select ‘Box Scheme’ from the menu, choose your box, click on the ‘Subscribe’ button and you will be directed to PayPal for payment.
Can I order more than one box?
Yes, you can but you will need to subscribe to each box individually through PayPal.
I don’t have a PayPal account, what should I do?
You do need to have a PayPal account to order a regular box from us but it will prompt you to create an account once you click the ‘Subscribe’ button.
Do I need to remember to pay each week?
No, PayPal will automatically take payment on the same day each week. This will be the same day as when the initial payment was set up. You will receive an email each week from PayPal when payment is taken from your account.
When can I expect my first delivery?
If you subscribe before midnight on a Wednesday your first box will arrive on the Friday of the same week. If you order after midnight on a Wednesday your first box will arrive on the Friday of the following week.
I don’t want a box anymore, how do I cancel my payment?
You can cancel at any time by logging in to your PayPal account at www.paypal.co.uk. Choose ‘Activity’ and click on ‘edible16 Pre-approved Payments’. Here you can find out information about your recurring payment to edible16. You can also cancel your subscription by simply clicking on the ‘Cancel’ link. You will then receive an email from PayPal to say that your subscription has been cancelled.
What if I don’t want a box one week? Can I pause my payment?
Unfortunately, at the moment, PayPal does not have the facility for you to pause a payment. However, we can do it for you. All you need to do is to let us know before your payment goes out and we can suspend it for you.
I forgot to cancel my box and I am going away on holiday. What do I do?
Just email us by midnight on a Wednesday and we will refund your payment.
I made a mistake cancelling my box! I want to carry on receiving one of your fantastic boxes!
Just go back on to the edible16 shop, choose the same or a different box scheme and re-subscribe.
I want to order additional items to be delivered with my chosen box.
Not a problem! Just go to the edible16 shop and choose any additional items that you would like adding to your order before midnight on Wednesday. We will then package your extra items and deliver them to you with your box.
Will I pay two delivery charges?
If you do choose to buy additional items, delivery of these items will be free. You will not be charged twice for delivery. However, to ensure free delivery on any additional edible16 orders that you make, please use the same email address on both your PayPal and edible16 accounts.
I’m having problems! What shall I do?
Email us at email@example.com, let us know what the problem is and we’ll help you out!